I find myself using the confront model more and more in my work. There is much that needs confronting and yet it often feels to me like we are becoming less skilled at the art doing it successfully. Too often conversation leads to difference, which leads to debate and then breakdown; with entrenched views, righteousness and ‘othering’ being the norm. The difficulties we have with confronting situations lead to us become either more aggressive in our position or conflict-avoidant. This is the essence of the confront model.