Resources for helping organisations thrive
Here you will find articles on the five types of service I offer organisations and the people in them. These will hopefully give you a flavour of how I work and what inspires my approach. If you have any questions about these services please contact me.
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From Chess Boards to Ice Fields
If you are of my generation you would probably have been brought up on concepts like Total Quality Management (TQM), Projects In Controlled Environments (PRINCE2) or something similar like Kaizen. These change methodologies, while all valid, were born out of industrial-age thinking, which I’d argue is no longer serving us quite so well.
Nick Mabey - Professional Biography
I joined BT three months before privatisation as a fresh-faced 19-year old who had messed up academically and was in desperate need of structure. Starting out as a telecom officer in Southampton handling customer complaints, I loved the office environment, with the predictable hours and reliable work. There was plenty of personal and professional development opportunities, which I lapped up. Other memories include leading our response to a massive surge in billing complaints, using a PC for the first time and also going on strike for three weeks.
Using Honour To Maintain The Status Quo
Of all of the things we humans have constructed in order to try to control each other and the world in general, the concept of ‘honour’ seems to me to be one of the more bizarre. It’s a term that has often snagged me in the past and it did so again a few years ago with the reburial of King Richard III in Leicester.